As I listened, it started to become clear to me what were the issues... Questions started forming in my head, I wanted to know and dig more into what they were saying. I wanted to understand what this person meant by one thing and if that understanding was similar with others. I wanted to know what the acronyms spelled out and I wanted to know more...
They each had different knowledge and sometimes they called the same report with different names.
When they first arrived in the room, each person knew that they were in this group to bring out the commonalities of their business processes and work toward developing common set of requirements for future systems. But each had different knowledge and experiences (or at least they thought it was very different and very complicated than those of their counterparts)So each one came with their own understanding, definitions, acronyms, knowledge.. etc.
As their Business Analyst, I had confidence that I could lead them to a common understanding but how was I going to do that, not having a background in the public health? Let's talk about the difference between the vertical and neutral convener BA.